Work / AI · Travel

AI travel chatbot for real-time support and booking assistance

A chat-based assistant grounded in live inventory data, handling booking questions and support requests around the clock.

~35%Fewer repeat contacts
24/7Coverage
LiveInventory-grounded answers

The challenge

Travel support requests spike outside normal business hours, and answers grounded in stale inventory data create repeat contacts when availability has already changed.

What we built

A chatbot that answers booking and support questions using live inventory data, with 24/7 coverage that doesn't depend on staffing.

The result

Repeat contacts dropped by approximately 35%, with round-the-clock coverage in place.

At a glance.

~35% fewer repeat contacts

24/7 coverage, independent of staffing hours

Live inventory data grounding every answer

What the client says.

AI chatbot for a travel platform
“Avinya Labs built our AI travel chatbot, enabling real-time support, smart travel recommendations, and seamless booking assistance. A highly capable team that delivers ahead of the curve.”
LauraCo-founder, Travel platform

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